If you have lost your Cpanel password, you can reset the Cpanel password from your Gotka Client Area,
?
- Login to Gotka Client Area - http://secure.gotka.com/clients
- Go to the "Services" -> "My Services" from the top navigation.
- in My Products & Services page, select the hosting account, by clicking on the product/service
- In the Action panel on the left, click on "Change Password" option
- In the Chanage Password page, enter your new password to the field and confirm the password again
- Click on "Save Changes" button
Please ensure that you have a strong password, with at least 8 letters and combination numbers/symbols
Please open a support ticket if you still having problem. http://www.gotka.com/clients/submitticket.php?step=2&deptid=4