Gotka's hosting comes with a documented, live 30-day money-back guarantee — but it's narrower than the phrase suggests. It's tied to a specific moment (your first order), a specific window (30 days), and a specific amount (the hosting fees for that plan). It does not stretch to cover every situation a hosting customer might run into later. Here's exactly what it covers, what it doesn't, and where the line sits.
What the 30-day guarantee actually covers
If you're new to Gotka and place your first order for a new cloud hosting plan, you're covered by a 30-day money-back guarantee: cancel within 30 days of that initial order and you get a full refund of the hosting fees you paid for that plan. This is Gotka's only documented money-back window, and the full terms sit on the refund policy page — worth reading before you rely on it for a specific situation.
How the 30-day window is counted
The 30 days run from the date of your initial order for that hosting plan, not from a later milestone such as when your site goes live or when a migration finishes. If keeping a refund option open matters to you, track the order date itself rather than assuming the clock resets once your account is active and being used.
What "full refund of hosting fees paid for that plan" means
The guarantee covers the hosting fees on that specific plan — it's a hosting guarantee, not a blanket Gotka guarantee. If your invoice also included a domain registration bought at the same time, or a web design package, those aren't part of what this guarantee refunds; hosting is the only line item it applies to.
What the guarantee does not cover
Three situations sit outside the 30-day window, per Gotka's refund policy:
- Renewals. Once your first term ends and the plan renews, that renewal payment isn't covered — the guarantee applies only to the initial order, not to every billing cycle afterward.
- Plan transfers between your own accounts. Moving hosting between two accounts you own isn't treated as a fresh "first order," so it doesn't reopen a 30-day window.
- Accounts terminated for an Acceptable Use Policy violation. If an account is terminated for breaching Gotka's Acceptable Use Policy, that termination doesn't come with a refund.
No other Gotka service carries a money-back guarantee
This guarantee is specific to hosting. Web design, domain registration, SEO and content retainers, care and maintenance retainers, and app & system development don't carry any money-back window at Gotka — there's no equivalent guarantee on those services to fall back on. If a refund guarantee is part of your decision, hosting is currently the only Gotka service where one exists.
How to act on it within the window
If you're within 30 days of your first hosting order and want to cancel for a refund, raise it through Gotka's client-area support ticket system — that's how Gotka customer support is handled, since there's no separate support email address. Raise it as early as you can within the 30 days rather than close to the deadline.
Where Gotka Technologies fits
Gotka's Cloud Hosting plans — Go AI Lite through Go AI Max, running cPanel on LiteSpeed servers — are what this guarantee applies to, alongside the separate 99.9% uptime guarantee, free SSL, daily backups and free migration that come with every plan. If you're comparing plans before signing up, the full pricing and feature breakdown lives on the hosting page, and the exact policy wording is on the refund policy page.
What does Gotka's 30-day money-back guarantee on hosting cover?
It covers a customer's first order of a new Gotka cloud hosting plan. Cancel within 30 days of that initial order and you get a full refund of the hosting fees paid for that plan. It's a documented, live policy set out on Gotka's refund policy page, and it applies specifically to hosting, not to other services bought at the same time.
Does the guarantee cover a hosting plan renewal?
No. The 30-day guarantee applies only to a customer's first order of a new hosting plan, not to the payment that renews it once the first term ends. Once you're past the initial order and into a renewal cycle, that renewal payment sits outside the guarantee's 30-day window entirely.
What happens if I transfer my hosting plan to another account I own?
Transferring a plan between two accounts you own isn't treated as a new first order, so it doesn't reopen a 30-day refund window. The guarantee is tied to your very first order of a new hosting plan, not to internal account changes made afterward.
Can I get a refund if my account is terminated for an Acceptable Use Policy violation?
No. Accounts terminated for breaching Gotka's Acceptable Use Policy are excluded from the 30-day money-back guarantee. The guarantee is meant for customers who decide hosting isn't right for them within the first 30 days, not for accounts closed over a policy violation.
Does Gotka offer a money-back guarantee on web design, domains or other services?
No. The 30-day money-back guarantee applies only to cloud hosting. Web design, domain registration, SEO and content retainers, care and maintenance retainers, and app and system development don't carry any equivalent money-back window at Gotka.
How do I request a refund under the 30-day guarantee?
Raise it through Gotka's client-area support ticket system as early as possible within the 30-day window, since that's how Gotka customer support is handled — there's no separate support email address. Acting well before the deadline gives the team more room to process the cancellation within the guarantee's terms.
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